ROSCOE | 簡約舒適女裝品牌，打造高質感時尚時髦穿搭

You can become a ROSCOE member by completing email account registration or logging in directly using a third-party account (LINE/FB/Google).

ROSCOE members enjoy benefits such as product discounts, free shipping, birthday coupons, and points rewards.

• Starter members: No points reward

• Silver members: Earn 1 point for every NT$100 spent, with each point equivalent to NT$1 (no maximum discount).

• Gold members: Earn 2 points for every NT$100 spent, with each point equivalent to NT$1 (no maximum discount).

• Calculation method: rounded to the nearest whole number.

• Issuance time: Points rewards will be sent 7 days after the order is paid and shipped.

• Cancel Points: When an item is returned and refunded, points will still be credited to the item even if it was not cancelled.

• Points refund: When a customer cancels an order, requests a refund, or returns the goods, all points already deducted will not be refunded.

*ROSCOE reserves the right to make changes and adjustments and the final right of interpretation.

Log in to your member account using the logo image and click "Member Account > Order Inquiry & Account History" to view the order delivery status.

Please refer to the "In Stock/Pre-order" option in your order settings for product availability.

【All items are in stock and available for immediate order】

Shipments are typically completed within 1-2 business days. For larger shipments, this may take an additional 1-2 business days.

[Pre-order]

Additional orders will take approximately 10-30 business days. Unless otherwise specified, please refer to the product description.

[In-stock items + pre-orders]

All items will be shipped together once they arrive; orders cannot be split. If you wish to receive in-stock items first, please place separate orders for in-stock and pre-order items!

The payment method cannot be changed. You need to place a new order and contact customer service to cancel and refund the original order.

Contact Us 👉🏻Click here to contact us

To avoid your order being shipped to the wrong store/address, please contact online customer service as soon as possible for assistance in making corrections and provide your order number.

Contact Us 👉🏻Click here to contact us

[Pre-order items]

Once payment is completed, the goods cannot be changed midway.

【In Stock】

Please contact our online customer service staff for assistance in making the changes.

Please take a screenshot and contact customer service for assistance.

Contact Us 👉🏻Click here to contact us

This website supports the following three payment methods: credit card, LINE Pay, and Apple Pay.

Please check your member center to see if any orders have been placed and the payment status of those orders.

If you are unsure whether payment has been completed, please contact customer service for assistance.

Contact Us 👉🏻Click here to contact us

【domestic】

• Enjoy free shipping on orders over $5000.

• Convenience store pickup (7-Eleven, FamilyMart), shipping fee $69. Delivery takes approximately 2-3 days after shipment.

• Home delivery (Hsinchu Logistics), shipping fee NT$100. Delivery takes approximately 1-2 days after shipment.

[Some overseas]

• The following regions will be delivered via SF Express (freight collect): Hong Kong, Macau, China, Singapore, Malaysia, Japan, South Korea, Thailand, Vietnam, and Mongolia.

• Please confirm and contact customer service before placing an order 👉🏻 Click here

[Other Overseas]

• EMS, DHL (not yet supported)

Once the order status shows "shipped", you can check the package tracking code in the order details.

• 7-Eleven package tracking code, 👉🏻 please click here to check the real-time logistics status.

• FamilyMart package tracking code. 👉🏻Please click here to check the real-time logistics status.

• Parcel tracking code. 👉🏻Please click here to check the real-time logistics status.

Please contact customer service for assistance.

Contact Us 👉🏻Click here to contact us

This official website offers one free return or exchange within a 7-day appreciation period.
This store offers both pre-order and in-stock items, therefore we do not accept personal reasons such as "I don't like it," "I don't want to wait," or "I bought the wrong item" as grounds for return or exchange. Thank you for your understanding.

Contact customer service within seven days of receiving the goods and return the goods within three days.