Log in to your member account using the logo image and click "Member Account > Order Inquiry & Account History" to view the order delivery status.

Please refer to the "In Stock/Pre-order" option in your order settings for product availability.

【All items are in stock and available for immediate order】

Shipments are typically completed within 1-2 business days. For larger shipments, this may take an additional 1-2 business days.

[Pre-order]

Additional orders will take approximately 10-30 business days. Unless otherwise specified, please refer to the product description.

[In-stock items + pre-orders]

All items will be shipped together once they arrive; orders cannot be split. If you wish to receive in-stock items first, please place separate orders for in-stock and pre-order items!

The payment method cannot be changed. You need to place a new order and contact customer service to cancel and refund the original order.

Contact Us 👉🏻Click here to contact us

To avoid your order being shipped to the wrong store/address, please contact online customer service as soon as possible for assistance in making corrections and provide your order number.

Contact Us 👉🏻Click here to contact us

[Pre-order items]

Once payment is completed, the goods cannot be changed midway.

【In Stock】

Please contact our online customer service staff for assistance in making the changes.

Please take a screenshot and contact customer service for assistance.

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Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

This website supports the following three payment methods: credit card, LINE Pay, and Apple Pay.

If you are unsure whether payment has been completed, please contact customer service for assistance.

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Please check your member center to see if any orders have been placed and the payment status of those orders.

【domestic】

• Enjoy free shipping on orders over $5000.

• Convenience store pickup (7-Eleven, FamilyMart), shipping fee $69. Delivery takes approximately 2-3 days after shipment.

• Home delivery (Hsinchu Logistics), shipping fee NT$100. Delivery takes approximately 1-2 days after shipment.

[Some overseas]

• The following regions will be delivered via SF Express (freight collect): Hong Kong, Macau, China, Singapore, Malaysia, Japan, South Korea, Thailand, Vietnam, and Mongolia.

• Please confirm and contact customer service before placing an order 👉🏻 Click here

[Other Overseas]

• EMS, DHL (not yet supported)

Once the order status shows "shipped", you can check the package tracking code in the order details.

• 7-Eleven package tracking code, 👉🏻 please click here to check the real-time logistics status.

• FamilyMart package tracking code. 👉🏻Please click here to check the real-time logistics status.

• Parcel tracking code. 👉🏻Please click here to check the real-time logistics status.

Please contact customer service for assistance.

Contact Us 👉🏻Click here to contact us

This official website offers one free return or exchange within a 7-day appreciation period.
This store offers both pre-order and in-stock items, therefore we do not accept personal reasons such as "I don't like it," "I don't want to wait," or "I bought the wrong item" as grounds for return or exchange. Thank you for your understanding.

Size not right

The store can assist with size exchanges, but does not offer returns or refunds. Buyers are responsible for the round-trip shipping costs for replacements. Please contact customer service first and return the item to the designated 7-Eleven convenience store within three days of requesting an exchange. If you have any questions about size selection before placing your order, we recommend contacting customer service privately.

[Product Defect/Incorrect Product Received/Missing Product]

Thank you for your support and love for our brand. We carefully check every order and product before shipping. We sincerely apologize for any inconvenience caused by our oversight in case of product errors or major defects. We will cover the round-trip shipping costs for exchanges. Please contact us within seven days of receiving the product to arrange an exchange; exchanges will not be accepted after this period. To ensure fair rights for both buyer and seller, please provide a video of the unpacking and photos of the defective area so we can understand and confirm the product's condition.

[Personal Factors]

Returns and exchanges are not accepted based on personal preference. Please contact customer service if you have any questions before placing an order.

Size tolerance

All dimensions provided by the store are measured manually, and an error of plus or minus 3cm is within a reasonable range. Returns and exchanges cannot be requested within this error range.

Screen color difference

Each screen or monitor will cause differences in the color of the product, so color difference is not within the scope of reasonable defects.

The product shows signs of use.

This is a preview period, not a trial period. Returns and exchanges will not be accepted if the product shows any signs of use. Products with washing marks: Once a product has been washed, returns and exchanges will not be accepted.

Underwear and accessories

According to Taiwan's Consumer Protection Act, intimate apparel and accessories (such as intimate bra tops, swimwear, underwear, earrings, ear studs, necklaces, rings, bracelets, etc.) are personal hygiene products, therefore there is no expiration date and returns and exchanges are not accepted based on personal hygiene principles.

[Special Offers and Items] Special offer items and items are not eligible for return or exchange. Please read the shopping instructions and product descriptions carefully before purchasing.

[Definition of Non-Defect]

Exposed threads, minor stitching fraying, missing buttons, damaged shoe boxes, extremely small stains within 0.2cm, mixed-color threads within 0.2cm, errors within 3cm in manual measurement, and the smell of fabric and leather (new products will have some original fabric smell, which will gradually dissipate after air drying and washing). All of the above are international inspection standards.

Contact customer service within seven days of receiving the goods and return the goods within three days.